FAQ




Articles & Stock


You can determine your ring size in a number of ways. Below you will find the size chart. Detailed instructions on how to measure your ring size can be found in our Ring Size Guide

ringsize table gbop



All rings we offer within our vintage collection are unique and one-of-a-kind! We are constantly looking for the most beautiful vintage and pre-loved treasures so there is a chance that a similar ring will become available again!

If a ring is returned, the ring can be returned to stock.

With every sold out item, it is possible to receive an e-mail notification when the item is back in stock. We advise you to sign up for this so you don't miss anything!



Every article clearly states whether it is a pre-loved / vintage item or whether it concerns our own gbop collection.



In addition to our vintage collection, we also have our own gbop collection. This collection of vintage inspired jewelry is created especially for you and can therefore not be returned. If it concerns a made-to-order piece of jewelry, it is indicated on the product page. If you have any doubts, you can of course always contact us!



Although our jewelry is made of solid gold, it is still vulnerable to external influences. It is therefore recommended not to swim, shower, clean or sleep with your jewelry. Substances are also released through the skin that can react with the jewelry. It's advised to first do your daily care (make-up, perfume, etc.) and then put on your jewelry.
Over time, your jewelry may still look a bit less shining than when you bought the jewelry.

Cleaning gold jewelry
Make warm soapy water with a little green soap and wash the jewelry with a cloth or a soft toothbrush.
After washing, let the jewelry dry out on a soft cloth.

Cleaning jewelry with diamonds
Jewelry with diamonds can become dull due to influences such as grease, soap and other oils. Cleaning can be done in a number of ways.
- Make some soapy water in a bowl of lukewarm water and a little washing-up liquid.
- Brush the jewelry in the bowl with a soft toothbrush. (You will not lose it if the stone comes loose)
- Place the jewelry in a sieve and rinse it with running water to remove soap residue
- Pat the jewelry dry with a lint-free cloth.

Cleaning jewelry with other gemstones
Jewelry with other gemstones such as citrine, amethyst, sapphire or topaz are also sensitive to fats and perfume. However, this jewelry can also be cleaned using the same method as diamond jewelry.

Other
Have your jewelery checked every year by a jeweler or goldsmith. They check your jewelry for setting and other forms of wear.





Shipping & Returns


All orders placed on working days before 14.00 will be shipped the same day!

Note: Due to Corona and the holidays, the pressure on logistics companies has increased, which can cause orders to be delayed. We do our utmost to deliver the orders as soon as possible, but unfortunately this is not in our hands. We hope for your understanding.



All orders placed on working days before 14.00 will be shipped the same day! All our jewelry, above €100, is shipped insured. We use PostNL for domestic shipments and DHL or UPS for foreign shipments.


Note: Due to Corona and the holidays, the pressure on logistics companies has increased, which can cause orders to be delayed. We do our utmost to deliver the orders as soon as possible, but unfortunately this is not in our hands. We hope for your understanding.

Netherlands
Free from €150
Insured shipping €8.50
Standard shipping €7.25

Germany & Belgium
Free from €300,-
Insured shipping €9,-
Standard shipping €9,-

France
Insured shipping: €15

Other international shipments
Is your shipping country not listed and would you like to place an order or do you have other questions? Send us a message via chat, Instagram or email to info@gbop.nl


All standard orders are shipped with PostNL.

Foreign Insured Orders are shipped with DHL.

If you are not at home at the time of delivery, the parcel will be taken to the nearest parcel point. There the package is ready for you to pick up.



We hope you are happy with your gbop purchase! But if it happens that you are not completely satisfied, you can always return your order within 14 days. * Attention! Returning made-to-order jewelry is not possible!

The steps below show you how to return your jewelry to gbop.

1. Fill in the return form that you here. (Here in English)

2. Pack the items in the original box or other sturdy cardboard box. Add the return form to the package. Make sure that the box is properly closed and that the jewelry is provided with the GBop label. We cannot accept the return without this label.

3. Send the package with Track & Trace (and preferably registered) to the address below;

gbop
(PO Box 8525)
Reactorweg 17
3542 AD Utrecht

Note! The costs for returning your order are for your own account and we recommend that you keep proof of shipment with tracking information. If the return package is lost, this is not our responsibility. Note! Returning made-to-order jewelry is not possible.

Do you have any additional questions regarding the above? Please feel free to contact us via our social channels, chat or send an email to info@gbop.nl



gbop delivers as standard within Europe. Do you live outside Europe and would you still like to place an order? Please contact us via chat, Instagram or email to: info@gbop.nl





Payment


We accept the following payment methods; IDEAL, Visa, Mastercard, Maestro, Sofort & Bancontact



If you live outside the EU, import duties may be charged on items you import into your country. The taxes and import duties are for your own account.





About us


It is currently not possible to visit us.



You can reach us via the email address below, the chat or send us a message on Instagram!

info@gbop.nl